All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.98 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.98 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.95 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.85 % uptime
Today
Agent API ? Operational
90 days ago
99.98 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Business Hub Upgrade Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Unable to log into portal
Resolved - This incident has been resolved.
Apr 11, 02:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 13:59 EDT
Update - The scheduled maintenance was completed for the US datacenter and everything is functional. We are in the process of finalizing the maintenance in the DE datacenter, and will confirm once that process is complete.
Apr 10, 13:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 12:43 EDT
Apr 10, 2024
Scheduled maintenance with downtime
Completed - The scheduled maintenance has been completed.
Apr 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.
Mar 28, 09:27 EDT
Apr 9, 2024
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Unable to log into portal
Resolved - This incident has been resolved.
Apr 5, 02:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 17:39 EDT
Investigating - The portal seems to be inaccessible again. We are investigating the issue.
Apr 4, 15:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 15:30 EDT
Investigating - We are experiencing an issue with the login page for CloudCare.

Impact:
• Users are not able to log into the CloudCare portal.
• All other services remain operational.
Apr 4, 14:48 EDT
Apr 4, 2024
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

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