All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
Backend Services   ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services   ? Operational
90 days ago
100.0 % uptime
Today
Portal   ? Operational
90 days ago
100.0 % uptime
Today
Content Filter   Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
Backend Services   ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services   ? Operational
90 days ago
100.0 % uptime
Today
Portal   ? Operational
90 days ago
100.0 % uptime
Today
Content Filter   Operational
90 days ago
100.0 % uptime
Today
Billing Services   Operational
Antivirus Services   Operational
ESS Services   Operational
SWG   ? Operational
Cloud Backup   ? Operational
Remote Control   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing system maintenance for the Anti-Virus policy service on Nov 20th, starting at 10:30 AM EST. During the maintenance, any changes made to AV policies will not be propagated to the endpoints. All other services will remain functional and the endpoints will be protected.

Start Time: 10:30 AM EST
End Time: 11:00 AM EST
Duration: 30 Minutes
Posted on Nov 14, 11:47 EST
CloudCare US Portal
Fetching
CloudCare Germany Portal
Fetching
Past Incidents
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 09:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST
Scheduled - A new version of CloudCare is scheduled for release on November 14th at 15:00 UTC. This release contains a new Antivirus Client, a new feature, and several bug and usability enhancements—including fixes to scheduled reports and new “Restart Options”.
There will be approximately 15 minutes of downtime during this maintenance window.
Nov 13, 10:12 EST
Nov 13, 2018
Resolved - We have released a Virus Definition update (VPS 18113-12) to resolve this issue. Clients that are set to update automatically will receive the updates automatically.

We apologize for any inconvenience this issue has cause.
Nov 13, 18:20 EST
Investigating - We are experiencing intermittent issues with the web shield component blocking DNS requests resulting in internet connectivity failures. Our engineering team is working to resolve the issue as soon as possible.
Nov 13, 14:38 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Completed - The scheduled maintenance has been completed.
Nov 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 EDT
Scheduled - CloudCare Email Security Services will be undergoing maintenance from November 2nd 01:00 until 05:00 EDT (UTC -4). During this minor maintenance window, the Email Security Services user interface may be inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the maintenance window.

The most recent information will be available on our System Health page:
To receive status updates, subscribe to the CloudCare Statuspage.
Oct 24, 13:06 EDT
Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.