All Systems Operational
DE CloudCare Operational
User Experience   Operational
Web Services   Operational
Endpoint Services   Operational
Content Filter Service   Operational
US CloudCare Operational
User Experience   Operational
Web Services   Operational
Endpoint Services   Operational
Content Filter Service   Operational
Billing Services   Operational
Antivirus Services   Operational
ESS Services   Operational
Single Sign On   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CloudCare US Portal
Fetching
CloudCare Germany Portal
Fetching
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT
Scheduled - CloudCare will begin automatically updating the AV client to version 18.6 on September 17.
Note: A reboot will be required to complete the update. If your policy is set to automatically update AV and you have alerts enabled for AV, you will get an alert to reboot. Also note that the existing AV will continue to work until the system reboots.
See the Release Notes for details about what is in this release.
Sep 12, 14:50 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - This incident has been resolved.
Sep 13, 12:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Contact support if you continue to experience issues.
Sep 13, 10:11 EDT
Identified - Our engineers identified the issue and are working on a solution. We will provide an update once when it is ready for release.
Sep 12, 14:21 EDT
Investigating - On Wednesday September 5th 2018, beginning around 11:00 UTC, some customers reported experiencing problems logging into and navigating within the CloudCare Portal. Our engineers are investigating the issue and we will post updates once a fix is identified.

Customers with questions or concerns are encouraged to reach out to the Technical Support Team.
Sep 11, 11:47 EDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.