All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
99.96 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.93 % uptime
Today
Agent API ? Operational
90 days ago
99.93 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
CloudCare October 2019 Release Oct 16, 10:00-12:00 EDT
Avast Business CloudCare October 2019 Release has been scheduled for release on 16 October 2019 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.



About this release

• CloudCare Agent version: 4.17.289

• Cloud Backup Client version: No new client

• Antivirus Client version: No new client

• Console version 5.0.0

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



There is a new CloudCare Agent with this release. The new Agent will not require a restart when it is updated, unless you are on an older Antivirus client. If you are on Antivirus client 19.5 or older, the Agent update will also update the Antivirus client to 19.6 and a restart will be required.




To receive status updates, subscribe to the CloudCare Statuspage.
Posted on Oct 14, 15:55 EDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - This incident has been resolved.
Oct 2, 11:23 EDT
Investigating - We are experiencing performance issues with the US CloudCare portal. Our engineering team is working to resolve the issue. We will post another update as additional information becomes available..
Oct 2, 11:10 EDT
Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.