Update - We continue to work with our payment processor to resolve the issue with credit card collection for our partners in the United Kingdom. For anyone receiving notification of denial of payment for monthly services, we plan to process these invoices once the issue is resolved with the credit card you have on file.

If you have any questions or need support for your account, please reach out to your account manager or send an email to partner@avast.com.

Jun 15, 02:54 EDT
Update - We are continuing to investigate this issue.
Jun 6, 15:52 EDT
Investigating - We have identified an issue with our payment processor that is preventing some of our partners in the United Kingdom from completing credit card transactions.

This issue is currently being investigated for a priority fix.

If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com.

We will send an updated notification once this issue has been resolved.

Jun 6, 15:51 EDT

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Degraded Performance
90 days ago
99.96 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.96 % uptime
Today
Agent API ? Operational
90 days ago
99.92 % uptime
Today
Backend Services ? Operational
90 days ago
99.97 % uptime
Today
Payment Processing Degraded Performance
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.98 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.95 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2022

No incidents reported today.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 07:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 06:55 EDT
Investigating - We are currently investigating an issue in the DE datacenter only, causing an "unable to load policy" error during new installation on endpoints.
All other services remain unaffected, including existing endpoints.

Jun 22, 05:26 EDT
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

Unresolved incident: CloudCare payment processing error.

Jun 14, 2022

No incidents reported.

Jun 13, 2022
Completed - The scheduled maintenance has been completed.
Jun 13, 04:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:30 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.

May 26, 04:34 EDT
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

Jun 10, 2022

No incidents reported.