All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Filter Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Filter Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
Antivirus Services Operational
ESS Services Operational
SWG ? Operational
Cloud Backup ? Operational
Remote Control ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Unable to log into portal
Resolved - This incident has been resolved.
Mar 15, 20:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 17:48 EDT
Investigating - We are investigating an issue with the CloudCare portal not allowing users to log in. When entering log in information, the portal returns "Incorrect E-mail or Password. Please try again." Please do not try resetting your password using the password reset tool.
We will post an update in 30 minutes.

Impact:
• Users are not able to log into the CloudCare portal.
• All other services remain operational.
Mar 15, 17:28 EDT
Mar 14, 2019
CloudCare System Maintenance: Germany
Completed - The scheduled maintenance has been completed.
Mar 14, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 16:01 EDT
Scheduled - Planned maintenance has been scheduled for the CloudCare environment in Germany. There will be approximately 5 - 15 minutest of downtime during this maintenance window. Services affected include:
• All portal operations / access
All other services will remain operational.
Mar 14, 11:37 EDT
Mar 13, 2019
CloudCare v4.7.0 Release
Completed - The scheduled maintenance has been completed.
Mar 13, 13:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:00 EDT
Scheduled - Avast Business CloudCare version 4.7.0 has been scheduled for release on Wednesday, March 13, 2019, from 14:00 - 16:00 UTC. We do not anticipate any downtime during this maintenance window.
To receive notifications and status updates about this and upcoming releases subscribe to the CloudCare Statuspage.

*About this release:*
This release adds an auto-acknowledge feature to some alerts, category lookup tool for Secure Web Gateway, and several bug fixes. Download the release notes here.
More information is available in the CloudCare Community > Release Information forum.
Mar 8, 17:57 EST
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

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