All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - Minor Impact Dec 6, 01:00-03:00 EST
We will be undergoing scheduled maintenance during this time.
Migration to Business Hub for eligible accounts will not be possible during this maintenance.
All other services remain operational.
Posted on Nov 18, 09:52 EST
Scheduled maintenance with downtime Dec 18, 02:00-05:00 EST
We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.
Posted on Nov 22, 06:29 EST
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
CloudCare US Datacenter Degraded Performance
Resolved - This incident has been resolved.
Dec 1, 06:15 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 03:34 EST
Update - We are applying some changes in order to fully resolve the issues.
All existing endpoint services remain operational.
Nov 30, 04:53 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 04:53 EST
Update - We have identified an issue in the US Datacenter which is causing long load times within the CloudCare portal.
Also some new agent installations could potentially fail with "Unable to load the policy" errors.
Our engineers are working on resolving the issue as soon as possible
Nov 30, 03:48 EST
Investigating - We are currently investigating this issue.
Nov 29, 17:45 EST
Nov 30, 2021
Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Unable to load the policy error during new installation
Resolved - This incident has been resolved.
Nov 24, 14:25 EST
Update - We are continuing to monitor for any further issues.
Nov 24, 14:25 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:11 EST
Investigating - We are currently investigating an issue where new agent installations fail with an "unable to load the policy" error.
All other services, including existing endpoints, remain unaffected.
Nov 24, 11:06 EST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Scheduled maintenance with downtime
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.
Nov 15, 05:17 EST
Nov 19, 2021

No incidents reported.

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