Update - Update as of 11/15 08:00 EDT - Reflexion is still working with Comcast to get the issue resolved.
https://tickets.reflexion.net/index.php?
Nov 18, 11:27 EST
Identified - Reflexion is currently seeing delivery issues for the comcast.net domain for Email Security Services. Recipients show as being deferred. They are working with Comcast to resolve this issue as soon as possible.
Nov 13, 15:25 EST
Monitoring - We are still working hard on returning to our regular process of issuing daily VPS updates, in the meantime, our multiple layers of security and our streamed updates are still delivering full protection to our users continuously.
Oct 23, 10:09 EDT
Update - Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for CloudCare AV for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.
Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
Oct 23, 05:29 EDT
Identified - We are continuing to experience issues with the delivery of our virus definitions, and are working to resolve this as soon as possible.
The effect here is that devices will show as out-of-date/trigger configured alerts.
At this time, the most recent virus definitions have been deployed for the latest versions of Avast for Windows.
Avast's threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
In the meantime, users can temporarily disable the "out-of-date virus definitions" alert within the CloudCare portal.
Oct 17, 09:32 EDT

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Degraded Performance
Patch ? Operational
Cloud Backup ? Operational
ESS ? Partial Outage
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
CloudCare - Planned Outage Nov 23, 10:00-14:00 EST
Apologies for not updating the Status Page last week prior to the automated notifications going out. The Nov 16 maintenance was rescheduled.

Server maintenance has been scheduled for Saturday, November 23, starting at 15:00 GMT. The outage will last up to 4 hours. During the upgrade, the CloudCare portal will be unavailable and new installs cannot be performed. Existing endpoints and services will not be affected.

To receive status updates, subscribe to the CloudCare Statuspage.
Posted on Nov 18, 11:20 EST
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019
Completed - This maintenance has been rescheduled for next week.
Nov 16, 18:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 EST
Scheduled - Server maintenance has been scheduled for Saturday, November 16, starting at 15:00 GMT. The outage will last up to 4 hours. During the upgrade, the CloudCare portal will be unavailable and new installs cannot be performed. Existing endpoints and services will not be affected.

To receive status updates, subscribe to the CloudCare Statuspage.
Nov 13, 14:43 EST
Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - We recently discovered the CloudCare Community Email notifications have not been sent since Oct 16. The email service has been restored by our Community provider. The Community Forums themselves were not affected, just the Email notification feature.
Nov 8, 13:47 EST
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.