All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.

DE CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.97 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.97 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Business Hub Upgrade Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 03:16 EST
Identified - The CloudCare shopping cart is currently experiencing an outage. Services will be restored as quickly as possible.
Impact:
• Users are not able to checkout a new purchase, increase, or renewal.
• All other services remain operational.

Feb 22, 07:14 EST
Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:30 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.

Jan 25, 06:33 EST
Feb 11, 2024

No incidents reported.