Billing service interruption
Investigating - The CloudCare shopping cart is currently experiencing an outage in the UK. Services will be restored as quickly as possible.
Impact:
• Users in the UK are unable to make NEW credit card purchases ONLY.
• All other services remain operational.
Feb 22, 10:08 EST

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.98 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
99.93 % uptime
Today
Content Filter Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Services ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Filter Operational
90 days ago
100.0 % uptime
Today
Billing Services Partial Outage
Antivirus Services Operational
ESS Services Operational
SWG ? Operational
Cloud Backup ? Operational
Remote Control ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CloudCare US Portal
Fetching
CloudCare Germany Portal
Fetching
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Avast Business CloudCare v4.6.0
Completed - The scheduled maintenance has been completed.
Feb 13, 14:36 EST
Update - The deployment to DE CloudCare took longer than anticipated. It has been completed successfully and we have proceeded to deploy to US CloudCare. Stay tuned for updates 🤓
Feb 13, 12:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:00 EST
Scheduled - Avast Business CloudCare 4.6.0 has been scheduled for release on February 13, 2019 at 14:00 UTC, and may take up to 2 hours to complete. We do not anticipate any downtime during this maintenance window.
This release marks the availability of the Secure Web Gateway service to our partners, as well as a few bug fixes and improvements. More information is available in the Avast CloudCare Community.

To receive notifications and status updates about this and upcoming releases, subscribe to the CloudCare Statuspage.
Feb 11, 13:07 EST
Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

← Incident History Powered by Statuspage