Devices generating "Antivirus Protection Disabled" alerts despite antivirus protection being enabled
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Update - There do not seem to be any new false alerts for Antivirus Protection Disabled for today after yesterday's fix implementation (rolled out via virus definitions update).
We will still keep monitoring the situation for the next hours but eventually marking the incident as closed unless new alerts appear during the day.
Oct 04, 2024 - 03:21 EDT
We will still keep monitoring the situation for the next hours but eventually marking the incident as closed unless new alerts appear during the day.
Oct 04, 2024 - 03:21 EDT
Monitoring - A fix has been implemented and the devices should stop giving incorrect notifications.
We will be monitoring the situation before eventually marking the incident as resolved.
Oct 03, 2024 - 04:51 EDT
We will be monitoring the situation before eventually marking the incident as resolved.
Oct 03, 2024 - 04:51 EDT
Investigating - We are currently investigating an issue with some devices incorrectly generating alerts for disabled protection on both DE & US DC.
The AV service is however in fact running despite the false positive alert.
Oct 01, 2024 - 05:28 EDT
The AV service is however in fact running despite the false positive alert.
Oct 01, 2024 - 05:28 EDT
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This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.
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