Update - We continue to work with our payment processor to resolve the issue with credit card collection for our partners in the United Kingdom. For anyone receiving notification of denial of payment for monthly services, we plan to process these invoices once the issue is resolved with the credit card you have on file.
If you have any questions or need support for your account, please reach out to your account manager or send an email to partner@avast.com.
Jun 15, 02:54 EDT
Update - We are continuing to investigate this issue.
Jun 6, 15:52 EDT
Investigating - We have identified an issue with our payment processor that is preventing some of our partners in the United Kingdom from completing credit card transactions.
This issue is currently being investigated for a priority fix.
If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com.
We will send an updated notification once this issue has been resolved.
Jun 6, 15:51 EDT
This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..
DE CloudCare
?
Degraded Performance
90 days ago
99.96
% uptime
Today
CloudCare Portal
?
Operational
90 days ago
99.96
% uptime
Today
Agent API
?
Operational
90 days ago
99.92
% uptime
Today
Backend Services
?
Operational
90 days ago
99.97
% uptime
Today
Payment Processing
Degraded Performance
90 days ago
100.0
% uptime
Today
US CloudCare
?
Operational
90 days ago
99.98
% uptime
Today
CloudCare Portal
?
Operational
90 days ago
99.95
% uptime
Today
Agent API
?
Operational
90 days ago
100.0
% uptime
Today
Backend Services
?
Operational
90 days ago
100.0
% uptime
Today
Payment Processing
Operational
90 days ago
100.0
% uptime
Today
Billing Services
?
Operational
Antivirus Services
?
Operational
Patch
?
Operational
Cloud Backup
?
Operational
ESS
?
Operational
SWG / SIG
?
Operational
Remote Control
?
Operational
CloudCare Community
?
Operational
Statuspage Notifications
Operational
Statuspage Webhook Notifications
Operational
Statuspage Email Notifications
Operational
Statuspage SMS Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jun 22, 07:53 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 22, 06:55 EDT
Investigating -
We are currently investigating an issue in the DE datacenter only, causing an "unable to load policy" error during new installation on endpoints. All other services remain unaffected, including existing endpoints.
Jun 22, 05:26 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 04:31 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:30 EDT
Scheduled -
We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.
May 26, 04:34 EDT