Update - We continue to work with our payment processor to resolve the issue with credit card collection for our partners in the United Kingdom. For anyone receiving notification of denial of payment for monthly services, we plan to process these invoices once the issue is resolved with the credit card you have on file.
If you have any questions or need support for your account, please reach out to your account manager or send an email to partner@avast.com.
Jun 15, 02:54 EDT
If you have any questions or need support for your account, please reach out to your account manager or send an email to partner@avast.com.
Jun 15, 02:54 EDT
Update - We are continuing to investigate this issue.
Jun 6, 15:52 EDT
Jun 6, 15:52 EDT
Investigating - We have identified an issue with our payment processor that is preventing some of our partners in the United Kingdom from completing credit card transactions.
This issue is currently being investigated for a priority fix.
If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com.
We will send an updated notification once this issue has been resolved.
Jun 6, 15:51 EDT
This issue is currently being investigated for a priority fix.
If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com.
We will send an updated notification once this issue has been resolved.
Jun 6, 15:51 EDT
About This Site
This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..
DE CloudCare
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Degraded Performance
CloudCare Portal
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Operational
Agent API
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Operational
Backend Services
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Operational
Payment Processing
Degraded Performance
US CloudCare
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Operational
CloudCare Portal
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Operational
Agent API
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Operational
Backend Services
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Operational
Payment Processing
Operational
Billing Services
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Operational
Antivirus Services
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Operational
Patch
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Operational
Cloud Backup
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Operational
ESS
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Operational
SWG / SIG
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Operational
Remote Control
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Operational
CloudCare Community
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Operational
Statuspage Notifications
Operational
Statuspage Webhook Notifications
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Statuspage Email Notifications
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Statuspage SMS Notifications
Operational
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No downtime recorded on this day.
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