All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Upcoming ESS Maintenance - Friday, June 5, starting @ 2200 EDT Jun 5, 22:00 - Jun 6, 06:00 EDT
Engineers will be conducting routine maintenance on Friday, June 5th, 2020, between the hours of 10:00 PM EDT – 06:00 AM EDT (UTC -5).

During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the maintenance window.

The most recent information will be available on the System Health page: https://monitor.reflexion.net/system-health/

We appreciate your patience and understanding.
Posted on May 29, 16:17 EDT
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Upcoming ESS Maintenance - Friday May 22, starting @ 0900 EDT
Completed - The scheduled maintenance has been completed.
May 29, 16:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 11:29 EDT
Scheduled - Engineers will be conducting some infrastructure upgrades on the Email Security Services starting Friday 5/22/20 at 9:00am ET and continuing through the morning of Tuesday 5/26/20.

During this window, there could be brief interruptions when the Reflexion portal may be inaccessible and or users may experience a delay in both the delivery of inbound and outbound mail flow.

The most recent information will also be available on the System Health page: https://monitor.reflexion.net/system-health/

We appreciate your patience and understanding.
May 22, 11:28 EDT
May 28, 2020

No incidents reported.

May 27, 2020
CloudCare (5.6) May 2020 Release
Completed - The scheduled maintenance has been completed.
May 27, 12:52 EDT
Verifying - Verification is currently underway for the maintenance items.
May 27, 11:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 11:54 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 11:52 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 11:52 EDT
Scheduled - Avast Business CloudCare (5.6) May 2020 Release has been scheduled for release on 27 May 2020 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.


About this release

• CloudCare Agent version:
  - Windows - 4.20.72
  - Mac - 6.20 (no change)
• Cloud Backup Client version: 7.4.1 (no change)
• Antivirus Client version:
  - Windows - 20.2
  - Mac - 14.4 (no change)
• Console version 5.6.0

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.

There is a new CloudCare Agent and Antivirus Client with this release. The Antivirus upgrade will occur automatically according to your Antivirus Policy settings and will require a restart. It is recommended to configure your Restart Options under CloudCare Agent Settings in Policy to handle restarts. The new Agent will not require a restart when it is updated, unless your device has not already upgraded to the latest Antivirus Client.
May 22, 11:50 EDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

← Incident History Powered by Statuspage