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DE CloudCare
Agent API
Backend Services
CloudCare Portal
Payment Processing
Statuspage Notifications
Statuspage Email Notifications
Statuspage SMS Notifications
Statuspage Webhook Notifications
US CloudCare
Agent API
Backend Services
CloudCare Portal
Payment Processing
Antivirus Services
Billing Services
Business Hub Upgrade Services
Cloud Backup
Patch
Remote Control
SWG / SIG

SMB AV 26.1 - Outlook Add-on causes Outlook to freeze when opening/downloading attachments

( )

Antivirus Services

The incident has been resolved.

The fix has been implemented via microupdate 968 and has now been distributed automatically to all production.

Please note that it may take some time for the microupdate to be automatically downloaded and a restart of affected devices will then be needed for the fix to apply.

We are currently monitoring the results.

The issue has been identified and a fix is currently being tested before  being released to production.

We will provide an updated ETA for the fix release as soon as possible.

We are currently investigating a performance issue with the latest SMB Antivirus 26.1 release where the Avast Outlook add‑in may cause Outlook to freeze when opening or downloading attachments. Multiple Outlook versions can be affected.

Workaround (until a fix is released):
  1. Disable the Avast Outlook add‑in.
  2. Restart the Outlook client with add‑in disabled.

Our engineering team is actively working on a permanent fix. We will provide an updated status as soon as more information is available.

SMB AV 26.1 - Outlook Add-on causes Outlook to freeze when opening/downloading attachments

( )

Antivirus Services

The incident has been resolved.

The fix has been implemented via microupdate 968 and has now been distributed automatically to all production.

Please note that it may take some time for the microupdate to be automatically downloaded and a restart of affected devices will then be needed for the fix to apply.

We are currently monitoring the results.

The issue has been identified and a fix is currently being tested before  being released to production.

We will provide an updated ETA for the fix release as soon as possible.

We are currently investigating a performance issue with the latest SMB Antivirus 26.1 release where the Avast Outlook add‑in may cause Outlook to freeze when opening or downloading attachments. Multiple Outlook versions can be affected.

Workaround (until a fix is released):
  1. Disable the Avast Outlook add‑in.
  2. Restart the Outlook client with add‑in disabled.

Our engineering team is actively working on a permanent fix. We will provide an updated status as soon as more information is available.

SMB AV 26.1 - Outlook Add-on causes Outlook to freeze when opening/downloading attachments

( )

Antivirus Services

The incident has been resolved.

The fix has been implemented via microupdate 968 and has now been distributed automatically to all production.

Please note that it may take some time for the microupdate to be automatically downloaded and a restart of affected devices will then be needed for the fix to apply.

We are currently monitoring the results.

The issue has been identified and a fix is currently being tested before  being released to production.

We will provide an updated ETA for the fix release as soon as possible.

We are currently investigating a performance issue with the latest SMB Antivirus 26.1 release where the Avast Outlook add‑in may cause Outlook to freeze when opening or downloading attachments. Multiple Outlook versions can be affected.

Workaround (until a fix is released):
  1. Disable the Avast Outlook add‑in.
  2. Restart the Outlook client with add‑in disabled.

Our engineering team is actively working on a permanent fix. We will provide an updated status as soon as more information is available.

SMB AV 26.1 - Outlook Add-on causes Outlook to freeze when opening/downloading attachments

( )

Antivirus Services

The incident has been resolved.

The fix has been implemented via microupdate 968 and has now been distributed automatically to all production.

Please note that it may take some time for the microupdate to be automatically downloaded and a restart of affected devices will then be needed for the fix to apply.

We are currently monitoring the results.

The issue has been identified and a fix is currently being tested before  being released to production.

We will provide an updated ETA for the fix release as soon as possible.

We are currently investigating a performance issue with the latest SMB Antivirus 26.1 release where the Avast Outlook add‑in may cause Outlook to freeze when opening or downloading attachments. Multiple Outlook versions can be affected.

Workaround (until a fix is released):
  1. Disable the Avast Outlook add‑in.
  2. Restart the Outlook client with add‑in disabled.

Our engineering team is actively working on a permanent fix. We will provide an updated status as soon as more information is available.

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