All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.

DE CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.97 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.97 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.93 % uptime
Today
Agent API ? Operational
90 days ago
99.98 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Business Hub Upgrade Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance with downtime Apr 3, 2024 05:00-06:00 EDT
We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.

Posted on Mar 28, 2024 - 09:27 EDT
Scheduled maintenance with downtime Apr 8, 2024 02:30-04:30 EDT
We will be undergoing scheduled maintenance during this time.
The CloudCare portal will be intermittently inaccessible during this maintenance.
All other services, including endpoints, remain unaffected.

Posted on Mar 20, 2024 - 09:56 EDT
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 12:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 11:21 EDT
Investigating - We are experiencing issues with the US datacenter, resulting in service disruptions. Our engineering team is working to resolve the issue.
The impact is slow loading or errors when trying to log in to the CloudCare portal.
Endpoint services remain unaffected.

Mar 21, 10:50 EDT
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 08:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 07:45 EDT
Identified - We have identified an issue in the DE data center which can affect site creation, policy creation/deletion, downloading installers, and a delay in displaying newly installed devices and services. The current estimate for a solution is within the hour.
Existing endpoints and other data centers remain unaffected.

Mar 20, 05:28 EDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.