Update - There do not seem to be any new false alerts for Antivirus Protection Disabled for today after yesterday's fix implementation (rolled out via virus definitions update).
We will still keep monitoring the situation for the next hours but eventually marking the incident as closed unless new alerts appear during the day.

Oct 04, 2024 - 03:21 EDT
Monitoring - A fix has been implemented and the devices should stop giving incorrect notifications.
We will be monitoring the situation before eventually marking the incident as resolved.

Oct 03, 2024 - 04:51 EDT
Investigating - We are currently investigating an issue with some devices incorrectly generating alerts for disabled protection on both DE & US DC.
The AV service is however in fact running despite the false positive alert.

Oct 01, 2024 - 05:28 EDT

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.

DE CloudCare ? Operational
90 days ago
99.73 % uptime
Today
CloudCare Portal ? Operational
90 days ago
98.93 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.76 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.06 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Business Hub Upgrade Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2024

Unresolved incident: Devices generating "Antivirus Protection Disabled" alerts despite antivirus protection being enabled.

Oct 3, 2024
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 08:00 EDT
Scheduled - Due to unforeseen circumstances, the previously announced scheduled maintenance from today was hereby extended.
During this maintenance, partners & customers may experience intermittent disruptions with accessing the CloudCare portal, and order/billing operations may be also impacted.
All other services, including endpoints, remain unaffected.

Sep 30, 07:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
During this maintenance, partners & customers may experience intermittent disruptions with accessing the CloudCare portal, and order/billing operations may be also impacted.
All other services, including endpoints, remain unaffected.

Sep 26, 11:36 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
During this maintenance, partners & customers may experience intermittent disruptions with accessing the CloudCare portal, and order/billing operations may be also impacted.
All other services, including endpoints, remain unaffected.

Sep 24, 06:35 EDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.