All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.94 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.93 % uptime
Today
Agent API ? Operational
90 days ago
99.93 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.93 % uptime
Today
US CloudCare ? Operational
90 days ago
99.92 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.96 % uptime
Today
Payment Processing Operational
90 days ago
99.74 % uptime
Today
Billing Services Operational
Antivirus Services Operational
ESS Services Operational
SWG ? Operational
Cloud Backup ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
90 days ago
100.0 % uptime
Today
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 26, 2019

No incidents reported today.

Aug 25, 2019

No incidents reported.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Intermittent Policy Download Failures
Resolved - This incident has been resolved.
Aug 15, 11:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 07:06 EDT
Investigating - We are experiencing intermittent policy download failures during new device installation. Our engineering team is working to resolve the issue as soon as possible.
Should you encounter a policy download failure, please wait several minutes and try again.
All existing endpoint services remain unaffected.
Aug 15, 05:14 EDT
Aug 14, 2019
CloudCare August 2019 Release
Completed - The scheduled maintenance has been completed.
Aug 14, 11:35 EDT
Verifying - Verification is currently underway for the maintenance items.
Aug 14, 11:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 10:00 EDT
Scheduled - Avast Business CloudCare August 2019 Release has been scheduled for release on 14 August 2019 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.


About this release

• CloudCare Agent version: 4.16.214

• Cloud Backup Client version: No new client

• Antivirus Client version: No new client

• Console version 4.11.0

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



There is a new CloudCare Agent with this release. The new Agent will not require a restart when it is updated, unless you are on an older Antivirus client. If you are on Antivirus client 19.5 or older, the Agent update will also update the Antivirus client to 19.6 and a restart will be required.




To receive status updates, subscribe to the CloudCare Statuspage.
Aug 9, 10:20 EDT
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

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