In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:01 EDT
Scheduled - We will be undergoing scheduled maintenance during this time. The CloudCare portal will be inaccessible during this period.
All other services will remain operational.

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Under Maintenance
90 days ago
99.98 % uptime
Today
CloudCare Portal ? Under Maintenance
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Under Maintenance
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.95 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 31, 2020

Unresolved incident: Scheduled Maintenance in US Datacenter.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Resolved - This incident has been resolved.
Oct 29, 22:03 EDT
Investigating - We are currently experiencing a power outage in the SMB Technical Support Department. Please be aware that we may not be able to take your calls right away at this time. You can still submit a support ticket and we will answer your questions as soon as possible.
Oct 29, 15:31 EDT
Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 08:13 EDT
Update - Within the past 2 hours, we have implemented some further changes which have had positive results on the performance. We will continue to monitor the situation.
Oct 22, 13:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 13:39 EDT
Update - We are continuing to investigate this issue.
Oct 13, 06:11 EDT
Investigating - We are continuing to investigate an issue causing degraded performance in the CloudCare US datacenter.
The impact is that page load times are higher than expected within the CloudCare portal.
Endpoint services remain unaffected.
Oct 12, 21:58 EDT
Oct 22, 2020
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 05:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 EDT
Scheduled - We will be undergoing some maintenance during this time. The CloudCare portal will be inaccessible during this short period.
All other services will remain operational.
Oct 20, 04:29 EDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.