All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.98 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.99 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.93 % uptime
Today
US CloudCare ? Operational
90 days ago
99.92 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.96 % uptime
Today
Payment Processing Operational
90 days ago
99.74 % uptime
Today
Billing Services Operational
Antivirus Services Operational
ESS Services Operational
SWG ? Operational
Cloud Backup ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
90 days ago
100.0 % uptime
Today
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 24, 2019

No incidents reported today.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019
Billing service interruption
Resolved - This incident has been resolved.
Jun 17, 05:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 03:16 EDT
Identified - The CloudCare shopping cart is currently experiencing an outage. Services will be restored as quickly as possible.
Impact:
• Users are not able to make NEW purchases ONLY.
• All other services remain operational.
Jun 17, 02:51 EDT
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
CloudCare v4.9.0 Release
Completed - The scheduled maintenance has been completed.
Jun 11, 12:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT
Scheduled - Avast Business CloudCare v4.9.0 has been scheduled for release on 11 June 2019 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.


About this release

• CloudCare Agent version: 4.14

• Cloud Backup Client version: 7.4.1

• Antivirus Client version: 19.5

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



Antivirus upgrades, which will begin on June 11, will require devices to be restarted. If you wish to control when your AV is upgraded (such as servers), we suggest setting Program Updates to Manual in the Antivirus General Settings section of your policies. You can also control the Restart Options under the General policy settings. Upgrading the CloudCare Agent will automatically upgrade Antivirus to the latest version.




To receive status updates, subscribe to the CloudCare Statuspage.
Jun 6, 14:03 EDT
Jun 10, 2019

No incidents reported.

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