Virus Definition Update Delivery Degradation
Monitoring - We are continuing to release VPS updates on a regular basis and devices continue to be protected from our multi-layered protection. Streaming updates are fully operational, and we're continuing to improve the frequency of the daily full updates.
Feb 28, 04:03 EST

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.87 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.5 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.97 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Degraded Performance
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 1, 2020
Email Security Services - deferred emails
Resolved - This incident has been resolved, any deferred emails will arrive to the users shortly.
Apr 1, 10:04 EDT
Investigating - We are investigating a recurrence of performance issues with Email Security Services, which lead to deferred inbound/outbound emails.
Our engineering team is working to resolve the issue as soon as possible.
Apr 1, 05:51 EDT
Mar 31, 2020
Email Security Services - deferred emails
Resolved - This incident has been resolved, any deferred emails will be sent shortly.
Mar 31, 07:31 EDT
Investigating - We are investigating a recurrence of performance issues with Email Security Services, which lead to deferred inbound/outbound emails.
Our engineering team is working to resolve the issue as soon as possible.
Mar 31, 06:06 EDT
Mar 30, 2020
Email Security Services - deferred/incomplete emails
Resolved - A fix has been implemented to resolve this issue.
We recommend to re-send those emails which were received in an incomplete state which we have identified to be between 8:45 - 12:45 UTC. Deferred emails are being released and will be received without issue shortly.
Mar 30, 12:21 EDT
Investigating - We are investigating performance issues with Email Security Services, which lead to deferred inbound/outbound emails, and in some cases incomplete emails are received.
Our engineering team is working to resolve the issue as soon as possible.
Mar 30, 07:06 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Upcoming OLB Maintenance - Wednesday Mar 25, starting @ 0400 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 EDT
Scheduled - Infrascale will be conducting urgent network maintenance required to maintain the stability of their environment. During the maintenance window, you may experience a brief loss of connectivity to our web portal and backup replication services for up to 10 minutes.
Mar 24, 17:07 EDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
CloudCare (5.4) March 2020 Release
Completed - The scheduled maintenance has been completed.
Mar 18, 13:37 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 18, 11:57 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 18, 10:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 10:00 EDT
Scheduled - Avast Business CloudCare (5.4) March 2020 Release has been scheduled for release on 18 March 2020 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.


About this release

• CloudCare Agent version: No new agent

• Cloud Backup Client version: No new client

• Antivirus Client version: No new client

• Console version 5.4.0

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



There is NOT a new CloudCare Agent or Antivirus client with this release. It contains backend and portal updates only.




To receive status updates, subscribe to the CloudCare Statuspage.
Mar 12, 14:50 EDT
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