Update - We are continuing to release VPS updates on a regular basis and devices continue to be protected from our multi-layered protection. Streaming updates are fully operational, and we're improving the frequency of the daily full updates.
Feb 7, 12:41 EST
Monitoring - We are still working hard on returning to our regular process of issuing daily VPS updates, in the meantime, our multiple layers of security and our streamed updates are still delivering full protection to our users continuously.
Oct 23, 10:09 EDT
Update - Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for CloudCare AV for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.
Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
Oct 23, 05:29 EDT
Identified - We are continuing to experience issues with the delivery of our virus definitions, and are working to resolve this as soon as possible.
The effect here is that devices will show as out-of-date/trigger configured alerts.
At this time, the most recent virus definitions have been deployed for the latest versions of Avast for Windows.
Avast's threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
In the meantime, users can temporarily disable the "out-of-date virus definitions" alert within the CloudCare portal.
Oct 17, 09:32 EDT

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
99.87 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.5 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.99 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Degraded Performance
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 22:00 EST
Scheduled - There will be routine maintenance of ESS on the Friday, 21 February 2020, between the hours of 22:00 and 06:00 EDT (UTC -5). During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the maintenance window.

The most recent information will be available on our System Health page: https://monitor.reflexion.net/system-health.

We appreciate your patience and understanding. As always, if you have questions or issues, please contact Support.
Feb 13, 15:16 EST
Feb 20, 2020

No incidents reported.

Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 11:50 EST
Verifying - Verification is currently underway for the maintenance items.
Feb 19, 11:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:00 EST
Scheduled - Avast Business CloudCare (5.3) February 2020 Release has been scheduled for release on 19 February 2020 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.



About this release

• CloudCare Agent version: No new agent

• Cloud Backup Client version: No new client

• Antivirus Client version: No new client

• Console version 5.3.0

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



There is NOT a new CloudCare Agent or Antivirus client with this release. It contains backend and portal updates only.




To receive status updates, subscribe to the CloudCare Statuspage.
Feb 13, 15:11 EST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.