All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support. You can also consult our Business Help site for self-help articles.

DE CloudCare ? Operational
90 days ago
99.98 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.95 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
99.98 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.95 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
99.99 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Business Hub Upgrade Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CloudCare Billing planned system maintenance Jan 31, 2023 18:00 - Feb 1, 2023 10:00 EST
We will be undergoing scheduled maintenance for the Billing system in CloudCare during this time.
Users will not be able to use the shopping cart or add additional customers during this maintenance.
All other services, including endpoints, remain unaffected.

Posted on Jan 26, 2023 - 09:26 EST
Past Incidents
Jan 26, 2023

No incidents reported today.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 08:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Note that in the DE datacenter only, there is still some latency which is causing longer load times within the CloudCare Portal.

Jan 18, 11:08 EST
Investigating - Patch Management and VPN services are currently unavailable, including loading the patches page and opening/changing policies.
New installation of those services is also affected, existing endpoints remain unaffected.

Jan 18, 07:59 EST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
We apologize for the inconvenience caused by the extended timeframe.

Jan 18, 06:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:23 EST
Scheduled - Further downtime is required in order to complete today's maintenance. The CloudCare Portal will have intermittent availability during this time.
We will update the status page as soon as possible with more information, endpoint services remain unaffected.

Jan 18, 05:22 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 01:00 EST
Update - Update: It is likely that there will be a complete outage of the CloudCare portal during a longer period of this maintenance.
Jan 17, 04:17 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
The CloudCare portal will remain accessible during this maintenance, however some operations related to the VPN & Patch Management services may be delayed or inaccessible.
New registrations to the CloudCare portal, downloading new installation files & new deployments will also be impacted.
All other services, including endpoints, remain unaffected.

Jan 16, 09:57 EST
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

Jan 12, 2023

No incidents reported.