Unable to download new installation packages

Incident Report for CloudCare

Resolved

This incident has been resolved.

Posted May 16, 2023 - 16:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 16, 2023 - 16:10 EDT

Update

We are continuing to investigate this issue.

Posted May 16, 2023 - 14:27 EDT

Investigating

We are currently investigating an issue where new device installation packages may fail to downloaded and will instead produce an error.

Posted May 16, 2023 - 13:22 EDT

This incident affected: DE CloudCare (CloudCare Portal) and US CloudCare (CloudCare Portal).