Unable to load the policy error during new endpoint installation
Incident Report for CloudCare
Resolved
This incident has been resolved.
Posted Mar 06, 2024 - 13:50 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2024 - 12:03 EST
Investigating
We are currently investigating an issue with new endpoint installation in the US datacenter where the process ends with an "Unable to load the policy" error.
All other services, including existing endpoints, remain unaffected.
Posted Mar 06, 2024 - 10:41 EST
This incident affected: US CloudCare (Agent API).