New installation files cannot be downloaded

Incident Report for CloudCare

Resolved

The issue has been resolved for both datacenters

Posted Aug 13, 2024 - 02:04 EDT

Update

The issue has been fixed for DE datacenter, we are deploying the fix for US DC as well

Posted Aug 12, 2024 - 09:12 EDT

Identified

The issue has been identified and a fix is being implemented

Posted Aug 12, 2024 - 09:02 EDT

Investigating

We are currently investigating an issue with creating/downloading new installation files, this affects companies on both DE and US datacenters.

Posted Aug 12, 2024 - 06:51 EDT

This incident affected: DE CloudCare (CloudCare Portal) and US CloudCare (CloudCare Portal).