A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2023 - 07:21 EDT
Identified
We have identified an issue which results in pre-paid subscriptions not being applied for new purchases, or extended for renewals, even though the purchase is completed. Our engineering team is working to solve the issue as soon as possible. All existing services, including endpoints, remain unaffected.
Posted Jul 20, 2023 - 04:23 EDT
This incident affected: Billing Services, DE CloudCare (Payment Processing), and US CloudCare (Payment Processing).