This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with the CloudCare portal not allowing users to log in. When entering log in information, the portal returns "Incorrect E-mail or Password. Please try again." Please do not try resetting your password using the password reset tool.
We will post an update in 30 minutes.

Impact:
• Users are not able to log into the CloudCare portal.
• All other services remain operational.